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Hours of Support

You can contact technical support at anytime as we are available 24 hours a day, 7 days a week. However, please note that Saturday-Sunday and Holiday support is limited to password resets and troubleshooting of browser-related connectivity issues that are reported to CTP Help Desk via phone calls only. All weekend support requests submitted via email or chat message will be addressed the following Monday. For emergency Saturday-Sunday and Holiday support situations please phone the CTP Help Desk and ask that your call be escalated.

Our regularly scheduled maintenance window is every Saturday 10AM-2PM ET. System performance may be affected during this time.