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There could be several reasons you did not receive your username/password via the invitation to access our workspace: old/incorrect email address, it went to your “Junk” email folder, or we simply do not have an account for you. Please contact us and we will look into the issue for you.

If you are having trouble logging in, please check the following:

  • Our passwords are case sensitive. Ensure that you are typing in your username/password as it’s listed on your invitation.
  • Usernames generally follow the format of LastName.FirstName with a period separating the two, not a comma.
  • Verify that you are not typing an incorrect character (i.e. using a zero as an “O”).
  • Beware of copying and pasting the login information, as at times it is possible to copy extra space at the end of a username/password which will invalidate the login. Try manually entering the information instead.

If you continue to experience trouble logging in, please contact us and we will work to get you in the system as soon as possible.

To view most of our training modules, you will need to have the latest version of Adobe Flash Player installed on your computer. If you do not have the latest version, we suggest you upgrade by visiting https://get.adobe.com/flashplayer/.

If you are still unable to view the training modules once you have installed the latest version of Adobe Flash Player, please contact us.

By default, Google Chrome uses its own plugin to view PDF documents. To enable the Adobe Reader plugin for Google Chrome, follow the instructions listed here. Taking these actions may require assistance from your local IT department. We strongly suggest consulting your local IT team before making any changes to your computer.

There are a number of resources you can review if you ever run into any technical issues. We find that the most helpful are Adobe Flash Player, Adobe Reader, and Google Translate. If you need technical assistance past what these resources may provide, please contact us.

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